Frequently asked questions

Check out our FAQs. If you still need help, Contact us . We care about you.

Payments and safety

Where can I learn more about payment and processing at your store?
Is it safe to use my credit card on your site?
What type of payment method is available?

Shipping and handling

What if I receive a wrong product or the product is missing?
What if I entered an incorrect shipping address?
How much is the shipping cost?
How long does delivery take?
Do you ship to my area?

Returns and returns

Do you offer refunds?
How long after completing the purchase can I request a refund?
Who pays shipping costs in case of a refund when the order has free shipping?

promo code

How can I apply the promo code?
How can I use the promo code?

the account

I forgot my password. What should I do ?

Requests

How can I make a purchase?
I am not comfortable with online orders. What do I do ?